Who we are
Harvey & Mueller ABN 00 000 000 000 (“we”, “us”, “our”) is a custom engagement ring studio based in Brisbane, Queensland, Australia. This policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”).
By submitting a consultation form, emailing us, or otherwise providing us with your information, you consent to the practices described in this policy.
What we collect
We may collect the following personal information:
- Contact information — name, email address, phone number, mailing address
- Ring preferences — budget, stone shape, metal type, design notes, and the occasion
- Order details — ring size, engraving text, payment records
- Communications — emails, form submissions, and any other correspondence with us
- Technical data — IP address, browser type, and pages visited, collected automatically when you use our website
We do not collect sensitive information (such as health data, racial or ethnic origin, or political opinions) unless you choose to share it in the course of describing your commission.
How we use your information
We use your personal information to:
- Respond to consultation enquiries and design your ring
- Process and fulfil your order, including shipping and after-care
- Send you design sketches, updates, and invoices
- Contact you about resize requests, warranty claims, or servicing
- Send you our occasional newsletter, if you have opted in
- Improve our website and services
- Meet our legal obligations
We will not use your information for any purpose materially different from the above without your consent, or unless required by law.
Disclosure to third parties
We may share your information with:
- Couriers (Toll Priority Secure, DHL Express) — name and delivery address only, as required to ship your order
- Payment processors — your payment details are processed by our payment gateway and are never stored on our servers
- Email service providers — we use a third-party provider to send transactional and marketing emails; they process data on our behalf under a data processing agreement
- Professional advisers — accountants, lawyers, and insurers, where necessary
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
We may disclose your information if required to do so by law, or in response to a valid court order, subpoena, or government request.
Overseas disclosure
Some of our third-party service providers are located overseas (principally in the United States and the European Union). Where we disclose information to an overseas recipient, we take reasonable steps to ensure they handle it in a manner consistent with the APPs.
Storage and security
We store your information on password-protected systems with access limited to staff who need it. We use industry-standard TLS encryption for all data transmitted via our website and email systems.
We retain your information for as long as is necessary to fulfil the purposes described in this policy, or as required by law. Order and warranty records are typically retained for seven years.
While we take reasonable precautions, no data transmission or storage method is completely secure. If you have concerns, please contact us.
Cookies
Our website uses cookies to remember your design preferences (accent colour, price visibility) and to analyse site usage. You can disable cookies in your browser settings, but some features of the site may not work as intended.
We do not use tracking cookies to serve you advertisements on other websites.
Your rights
You have the right to:
- Access the personal information we hold about you
- Correct information that is inaccurate, incomplete, or out of date
- Opt out of marketing emails at any time using the unsubscribe link in any email we send
- Complain to us about how we have handled your information
If you are not satisfied with our response to a complaint, you may contact the Office of the Australian Information Commissioner (OAIC).
Contact
For privacy queries, access requests, corrections, or complaints:
Harvey & Mueller
Email: privacy@harveymueller.com.au
Phone: 1300 977 619
Brisbane, Queensland, Australia
We will acknowledge your query within 5 business days and endeavour to resolve it within 30 days.
Changes to this policy
We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website after a change constitutes acceptance of the updated policy.